Services

Finance

If you want to purchase the equipment and own it outright - sometimes it just feels good to buy, right? If this is the case our price promise will beat any other UK supplier with a like for like product and we will provide 12 months free customer support for good measure!

If you require a leasing option, we will endeavor to find the lowest monthly option. Spread the cost over 2 or 3 years, with one of the most flexible finance companies in the UK. And the best news! All applications are treated individually and not stereotyped by industry or experience. New starts are welcome as is the licensed trade and we find a solution for 99% of our clients!

Help Desk

Our help desk is based on a three-level escalation approach.

At the first level the end-user finds local procedural assistance on the system and the way to handle it when stuck for whatever reason. If the first level support is unable to find a solution the call escalates, either to the Field Service if an intervention on-site is necessary, or to the second level of support, involving a product specialist and possibly the use of remote diagnostics and repair tools. In the extremely rare case that this intervention still fails, a work-around is proposed, and the third level of support comes into play, in general our international Centre of Competence, responsible for the product under consideration.

Implementation & training

During the process of integrating and updating your systems, our team will give your pharmacy the care that it deserves. Your pharmacy will be allocated a team of professionals who will work with you to learn what all facets of your operations. This process will help us provide you with a seamless integration process. We will also provide in depth training for you and your team on our user-friendly systems and will be there when everything goes "live".

Field Service

Bristec puts at your disposal the best coverage of the continent with on-site services by Retail and Industry specialists.

Our thorough knowledge of the systems involved and our sharp awareness of their critical importance for you allow us to claim that we offer our customer the most appropriate answer to their service requests on both TOSHIBA TEC and non-TOSHIBA TEC products. On-site repairs and preventive maintenance are performed by expert service engineers. Our Service Level Agreements are adapted to your specific requirements in terms of response time, fix time, days and/or hours of coverage. Special agreements with respect to consumables or spare parts can be foreseen.

OPOS

OPOS

OLE POS (OPOS)

OLE for Retail POS Controls adhere to the ActiveX Control specifications. They expose properties, methods, and events to a containing Application. The controls are invisible at run time.

OPOS was the first widely-adopted POS device standard. It was initiated by Microsoft, NCR, Epson, and Toshiba to help integrate POS hardware into applications for the Windows family of operating systems. OPOS uses COM technology, and is therefore language independent.

The first OPOS technical meeting was convened in January, 1995. The first production release, 1.01, was made in March, 1996. Its seventh release, 1.6, was in July, 2001. Beginning with release 1.7, the OPOS committee no longer releases an implementation-specific document. The UnifiedPOS document has added implementation information into an appendix.

The core membership was established with a minimal number of major players in the Retail industry, so that initial work could proceed quickly. The core committee consists of Microsoft Corporation, NCR Corporation, Seiko Epson Corporation, and Fujitsu/ICL. Following the initial release in December 1995, one representative each from Europe and Japan was added to the core group, bringing its membership to the current six. The core committee is tasked with general oversight of the initiative, while all interested parties are welcomed to attend general sessions and provide input.

How would you like to select any make of PoS hardware, any software, or any peripheral - whatever offers the best functionality and value - and plug-and-play?

How would you like to slash software maintenance and upgrade costs? These are just some of the benefits of OLE for PoS (OPoS).

Here, we describe briefly why this is the case. One of the major challenges to developers of PoS applications has been the lack of standards. Developers must write code to target specific, proprietary hardware platforms as well as to proprietary peripheral devices. As new customers demand different platforms and different sets of peripherals, the application developer must devote time and resources to rewriting the application to conform to a wide range of proprietary equipment specifications. This has been a traditional problem in the industry, as there has been no standard way of supporting multiple PoS platforms and multiple peripheral devices.

The inefficiencies this has caused has had a ripple effect throughout the industry, increasing costs for developers and retailers, and ultimately inhibiting most developers’ ability to sell PoS software to a wide market. However, two years ago, four companies (Microsoft, Epson, AT&T GIS (now NCR) and PSI) came together to overcome this lack of standards - generally recognised as one of the main impediments to doing business in the PoS world. These companies represent major shares of the retail market in their respective sectors: operating systems; printers and peripherals; PoS devices; software development and integration. After nearly a year of effort, these four companies made available the first release of OLE for Retail PoS. This standard, released to the public domain in November 1995, is available to any developer free of charge.

Bristec Services

As is well known, OPoS is not the only PoS software standard currently in use. There is also JavaPoS, intended to aid application development in the Java environment. The concern has been that the existence of two separate standards causes duplicate effort in the industry, and confusion for the retailers.

Now, though, this is about to change. Because ARTS (the Association for Retail Technology Standards) has announced that it is to sponsor and administer, in conjunction with the National Retail Federation (NRF), a new standard which combines both OPoS and JavaPoS. Called Unified-PoS, the new standard is defined as an initiative to produce an architectural specification which is both operating system independent and language neutral. This means several things to participants, principally that companies can write applications to the standard using Java, Visual Basic, or other languages, and implement these applications on Microsoft, Sun, IBM etc., at their discretion. Unified-PoS has received widespread support, and interim guidelines are available now. We will keep you informed through the pages of Retail Update.

OLE For Retail POS (OPOS) was initiated in 1995 by four companies (NCR, Microsoft, Epson, and PSI/ICL) to define an industry standard method of interfacing to POS peripherals. OPOS uses COM/ActiveX (formerly OLE) technology, and is therefore language independent.

The OPOS model requires a device-independent Control Object for each device class (POS Printer, Cash drawer, Line display, etc), which is generally shipped with the application. The Control Object is implemented as an ActiveX Control (OCX) which is invisible at runtime and exposes the device functionality to the application via properties, methods and events.

Hardware vendors must provide a device-dependent Service Object for their peripherals. The Service Object is called by the Control Object and implements the device-specific functionality.

Bristec Hospitality
and Retail Solutions Limited

Unit 3, Ram Hill Business Park,
Ram Hill, Coalpit Heath, Bristol
BS36 2TX, UK.

Freephone: 0800 783 6703

Fax: 01454 777753

Customer Services:

Telephone: 0800 783 6703 option 3

E-mail:  support@bristec.co.uk

Support Ticket System: http://www.bristec.co.uk/sp/

Support software: www.epos2web.com/support.exe

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In 20years we have been dealing with Bristec they have always provided fast and professional support. As new requirements of the system have been required by us and our suppliers Bristec have always been able to provide and improve on the systems capabilities, I would not hesitate to recommend Bristec as an EPOS provider. Liam Sagar, General Manager, C J Freeman & Co Ltd

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